Модуль 11: Умения

After this module, you can...

• Give somebody bad news without wrapping it
• Say something to a person who has lost somebody, in Belarusian, and stop
• Refuse a person who will be hurt by the refusal
• Handle a conversation where the other person is angry with you
• Apologise for something real, without an excuse attached
• Know when the right move is to say very little