Refund Policy

PolyglotGym paid plans are monthly or yearly packages with a fixed daily allowance of AI features. There are no lock-ins, no cancellation fees, and no retention hoops: you can cancel online in one flow at any time. Contact: [email protected].

Cancellation

• Cancel any time from your account settings. Cancellation takes effect at the end of the period you already paid for - you keep everything you bought until then.
• Cancelling never deletes your learning data: your courses, progress, streaks and vocabulary stay on the free plan.

Refunds

• 14-day window: if you are unhappy with a subscription purchase, email us within 14 days of being charged and we will refund it in full. First purchases and renewals alike.
• Faults on our side: if a paid feature was materially broken or unavailable during your billing period, we will refund or credit that period - just describe what happened.
• One-off purchases (for example dialect courses) follow the same 14-day window, provided the content has not been substantially consumed.
• Refunds go back to the original payment method. Processing usually takes 5-10 business days depending on your bank.

Trials and free features

• Free trials never require a payment method and never convert into a paid subscription by themselves - there is nothing to refund when a trial ends.
• The core course content is free; a refund never affects your access to it.

How to request a refund

Email [email protected] from the address on your account, with the date of the charge. No forms, no questionnaires - a one-line email is enough. See also our Terms of Service and Privacy Policy.